Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") apply to the use of this website and to enquiries made for the rental of floor-cleaning equipment from MV Infrastructure ("we", "us", "our"), operating from Neemrana Japanese Zone, Rajasthan, India.

By browsing this website, submitting the enquiry form, or contacting us by phone, WhatsApp, or email, you confirm that you have read and understood these Terms.

These Terms are general in nature. The rental agreement, work order, quotation, or invoice signed or accepted for a specific rental will govern that rental. Where there is a conflict, the signed or accepted rental document prevails.

2. Business and contact details

We have not published any licence, registration, tax, or certification numbers on this website. Where a customer requires such details for their own records, they may be shared on request and subject to availability of the relevant documents.

• Business name: MV Infrastructure
• Service location: Neemrana Japanese Zone, Rajasthan, India
• Phone: +91 7976128911
• WhatsApp: +91 7976128911
• Email: mvinfrastructure07@gmail.com

3. Scope of equipment rental services

We offer industrial sweepers, floor scrubber machines, and other floor-cleaning equipment on a rental basis for factories, warehouses, commercial premises, parking areas, and similar industrial and commercial spaces.

Unless expressly agreed in writing, our scope is limited to supplying the agreed equipment for the agreed rental period. It does not include cleaning services, consumables, site preparation, waste disposal, or any result-based cleaning outcome.

The suitability of any machine depends on floor type, surface condition, soiling, area size, access, power supply, and site restrictions. Any recommendation we make is guidance based on the information you provide, and is not a warranty of performance.

4. Enquiries, quotations, and bookings

• Website content, machine descriptions, and communications are an invitation to enquire and do not constitute a binding offer.
• A quotation is issued only after we understand your requirement, and remains valid for the period stated in that quotation.
• A booking is confirmed only when we accept it in writing (including by WhatsApp or email) and any agreed advance or deposit has been received.
• Information you provide about floor type, area, access, and power supply forms the basis of our recommendation. Incorrect or incomplete information may affect machine suitability, price, or availability.

5. Rental duration and extension

• The rental period, start date, and end date will be recorded in the rental document.
• Rental charges are calculated on the basis agreed (for example hourly, daily, weekly, or monthly), as set out in the accepted quotation.
• Any extension must be requested before the rental period ends and is subject to machine availability and confirmation of revised charges.
• An extension is effective only once confirmed by us in writing.

6. Payment, advance, security deposit, and taxes

• Rental charges, advance amounts, security deposit, and payment schedule will be as stated in the quotation or rental agreement for each booking.
• A refundable security deposit may be required before delivery. It may be adjusted against damage, loss, unpaid charges, cleaning charges, or late-return charges, and the balance refunded after inspection.
• All charges are exclusive of applicable taxes unless stated otherwise. Taxes will be charged at the rates applicable under Indian tax law at the time of invoicing.
• Payments should be made only to the account details stated on our invoice. Please verify payment details with us directly before transferring funds.
• Delayed payment may attract interest or suspension of service where this has been agreed in the rental document.

7. Transport, delivery, and return

• Transport and delivery arrangements, costs, and responsibility will be agreed before dispatch and recorded in the rental document.
• The customer must ensure safe, clear, and lawful access to the site for delivery and collection, including any permissions, gate passes, or entry approvals required at industrial campuses.
• Risk in the equipment passes to the customer on delivery at the agreed site, or on collection by the customer, and remains with the customer until the equipment is returned and accepted by us.
• Ownership of the equipment remains with us at all times. The customer must not sell, sub-let, pledge, mortgage, or transfer the equipment to any third party.

8. Customer responsibility for safe use

• The customer is responsible for safe use of the equipment at their premises throughout the rental period.
• The equipment must be used only for its intended purpose, on suitable surfaces, within its rated capacity, and in accordance with the manufacturer's instructions and any handover briefing.
• The customer must ensure a safe working environment, appropriate personal protective equipment, and compliance with applicable workplace, factory, electrical, and equipment-safety requirements at the site.
• The customer must ensure suitable and safe power supply, charging arrangements, ventilation, and storage conditions where applicable.
• The customer must not modify, repair, tamper with, or remove any safety guard, label, or component of the equipment.

9. Operator training and supervision

• Whether an operator is supplied by us or arranged by the customer will be agreed in writing for each rental.
• Where the customer operates the machine, only trained, briefed, and authorised persons of appropriate age may do so, under the customer's supervision.
• The customer must ensure that operators follow the safety instructions, handover briefing, and manufacturer's guidance provided.
• Where an operator is supplied by us, the customer must still provide a safe site, site-specific safety induction, and reasonable working conditions.

10. Inspection before and after rental

• The equipment will be inspected and its condition recorded at handover. The customer should inspect the machine at delivery and report any defect or discrepancy immediately, and in any case before use.
• Use of the equipment without raising an issue at handover will be treated as acceptance of its recorded condition.
• On return, the equipment will be inspected again. Any damage, missing part, or condition beyond fair wear and tear will be recorded and notified to the customer.
• The customer is entitled to be present at, or represented during, the return inspection.

11. Damage, loss, misuse, and repair

• The customer is responsible for loss of, theft of, or damage to the equipment during the rental period, other than fair wear and tear or a defect attributable to us.
• Repair or replacement costs arising from misuse, negligence, unauthorised repair, unsuitable surface use, or operation contrary to instructions will be payable by the customer.
• Any breakdown, malfunction, accident, or incident must be reported to us immediately. The equipment must not be used further until we advise.
• The customer must not engage any third party to repair the equipment without our written approval.
• Insurance responsibility for the equipment while at the customer's site will be as agreed in the rental document.

12. Cancellation and refund

• Cancellation requests should be made in writing as early as possible before the scheduled delivery date.
• Cancellation charges, if any, and the treatment of advance amounts will be as stated in the accepted quotation or rental agreement.
• Where transport has already been arranged or the machine has been dispatched, actual costs incurred may be deducted.
• Approved refunds will be processed to the original payment source within the timeline stated in the rental document.

13. Delayed return

• The equipment must be returned, or made available for collection, on the agreed end date and in the agreed condition.
• Where the equipment is retained beyond the agreed period without a confirmed extension, additional rental charges may apply for the extended usage on a pro-rata or agreed basis.
• Continued unauthorised retention may also entitle us to recover the equipment and any resulting costs.

14. Equipment availability

Machine models, specifications, quantities, and delivery dates shown or discussed are subject to availability at the time of confirmation. Availability may change due to prior bookings, servicing, transport constraints, or reasons beyond our control.

Where a specific machine is unavailable, we may offer an alternative of similar function, subject to your acceptance. No availability is guaranteed until a booking is confirmed in writing.

15. Limitation of liability

• We do not guarantee any specific cleaning result, output rate, cost saving, or performance level, as these depend on site conditions and operation.
• To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, consequential, or special losses, including loss of production, loss of profit, loss of business, or downtime.
• Our total liability in relation to any rental shall not exceed the rental charges actually received by us for that rental, except where a higher liability cannot be excluded under applicable law.
• Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by proven negligence, or rights available to a consumer under applicable Indian consumer-protection law.

16. Force majeure

Neither party will be liable for delay or failure to perform its obligations due to causes beyond its reasonable control, including natural events, fire, flood, epidemic, pandemic, war, civil disturbance, strike, transport disruption, power failure, or government action or restriction.

The affected party will inform the other as soon as reasonably practicable, and both parties will discuss a reasonable extension, rescheduling, or termination of the affected obligation.

17. Privacy and WhatsApp communication consent

• We collect only the details you choose to share with us, such as name, company name, phone number, email address, site location, and requirement details, for the purpose of responding to your enquiry and providing rental services.
• By submitting an enquiry or contacting us, you consent to being contacted by phone, WhatsApp, SMS, or email in connection with that enquiry. You may withdraw this consent at any time by informing us using the contact details above.
• WhatsApp is a third-party service. Messages sent through WhatsApp are subject to WhatsApp's own terms and privacy policy, over which we have no control.
• We do not sell your personal information. We retain enquiry details only as long as reasonably needed for business, accounting, and legal purposes, and take reasonable measures to protect them.
• You may request access to, correction of, or deletion of the personal details you have shared with us, subject to applicable Indian data-protection law and any record-keeping obligations we are subject to.
• This website does not use its enquiry form to transmit data to any external service unless such a service has been expressly configured and disclosed.

18. Intellectual property and website use

• All content on this website, including text, layout, graphics, and the MV Infrastructure name, is owned by or licensed to us and may not be copied, reproduced, or used commercially without written permission.
• You may view and print website content for your own business evaluation purposes.
• You must not misuse this website, attempt unauthorised access, introduce malicious code, or use automated means to extract content in a manner that disrupts the website.
• Website content is provided for general information. We may update, correct, or withdraw content at any time without notice.

19. Governing law and jurisdiction

These Terms, and any rental arrangement arising from them, are governed by the laws of India, including applicable contract, consumer-protection, data-protection, taxation, and workplace and equipment-safety requirements.

Subject to the dispute-resolution clause below, the courts having jurisdiction in Rajasthan, India shall have jurisdiction over any dispute arising out of or in connection with these Terms.

20. Dispute resolution and grievances

If you have a concern, please contact us first using the details above so that we can try to resolve it directly. We aim to acknowledge written complaints promptly.

If a dispute cannot be resolved through discussion, the parties may refer it to arbitration or to the appropriate court in Rajasthan, India, as set out in the applicable rental agreement. Nothing in this clause limits a consumer's right to approach the consumer forums available under Indian law.

21. Changes to these terms

We may update these Terms from time to time to reflect changes in our services or in applicable law. The version published on this page at the time of your enquiry applies to that enquiry.